What does PANAMA mean?

By asking the question Which way to PANAMA? or simply using the code word PANAMA, anyone who finds themselves in an uncomfortable or insecure situation or is threatened or harassed can get help easily. For example, if you are feeling unwell, overwhelmed, discriminated against, threatened or are the victim of (sexual) assault, etc.

PANAMA is a service that provides help to everyone! There is no need for further explanation when you use the code word!

Every person seeking help needs different types of support and will get the type of support they seek. 

You can speak to any member of staff and help will be provided straight away without any questions or assessments. 

What does this help look like?

If you are in a situation in which you feel uncomfortable, unsafe or harassed, use the code word PANAMA and we'll get you out of the situation.

• We can accompany you to a safe room, where you can rest and get help from the trained awarenss team - the Panama Guides 
• We can also accompany you directly to the first-aid room.
• We can call your friends.
• If you want to leave the festival, we can accompany you.
• If you want to file a report to the police, we will also support you in this.

We tailor the help to your needs and wishes. Nothing happens without your consent!
 

PANAMA Guides 

The trained PANAMA guides complement the festival crew and support all other crew members when needed. This means that the guides can be called at any time and to any place to accompany the person in need of help. Their area of operation is the entire festival area (concert area as well as all camping and camper areas, also crew & VIP), at least two guides are permanently present in the PANAMA Safe Space. The guides are directly subordinated to the event management and act as a separate unit.  They also include the staff of the support hotline.

Team PANAMA

The PANAMA team is on site from the beginning to the end of the festival and is always available for you.

You feel unsafe, threatened or harassed? You need help or support? Then ask for PANAMA.

You can ask ...

• to the bar staff
• the festival crew
• the security staff 
• the paramedics
• for festival jobbers
• to the police
• the paramedics
• at our Panama Guides

for PANAMA. The staff will help you.

Why is there PANAMA?

The PANAMA concept was established to strengthen the feeling of safety among festival visitors. Asking strangers for help in a threatening situation requires courage. The code word PANAMA reduces inhibitions and makes it easier to ask for help.

Care hotline

The support hotline is available around the clock. In addition to answering general service questions about the festival, it primarily provides a way for those seeking assistance to contact the company anonymously. PANAMA guides can be called via the hotline. In addition, there is a direct contact to the police, the ambulance service and other trades in order to organize help according to the needs. You can reach our assistance hotline day and night at 0800 - 444 2014.

PANAMA Safe Space 

The PANAMA Safe Space is a fixed place as a direct contact point for those seeking help and is clearly marked on the site plan. Despite its central location in the middle of the festival, this Safe Space offers a protected retreat. Our trained PANAMA guides are in charge of the PANAMA Safe Space and can initiate further assistance measures at any time.

We want to continuously improve our services and are asking for your help!

You have already been in a situation where you asked for PANAMA or you have suggestions and wishes?
We would like to constantly improve our help offer in order to be able to support you in the best possible way in the future. Here you can send us your feedback.